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Geeker Support Experience for Media Users- The Best Media User Experience Out There

Written by Geeker Team

With millions of titles to read, watch, listen or play, there’s no doubt that Geeker has the most complete range of books, music, movies, and games online – for you and the whole family.  When it comes to entertainment, we have media for all moods. But, Geeker’s support team also knows how important it is to attend to pre-signup and after sign-up queries. Whether it’s about  who we are as Geeker,  our products or services, our sign-up process, why we take credit cards in trial memberships, or about our cancellation and refund policy. Consider what would happen if your movie didn’t stream, or you couldn’t access that book you were dying to read. What good would it be to have all those choices if you couldn’t even enjoy them?

Here at Geeker, we know that a great support team is essential to giving you the best media user experience possible. Our goal is to give the quickest, most complete support available to answer all your pre and after sales questions. That’s why we make ourselves so available – both in terms of contact options, languages spoken and hours of availability.  

Let’s talk about our team and how we manage support on a daily basis

User experience is not only about creating fancy websites with a sign-up flow. It is also about giving full support to users during the subscription period and also to those who want to know more about our brand and services before signing up to our enjoy our huge media library.We make sure that each member of our support team is friendly, courteous and knows the ins and outs of Geeker.com in order to provide the best service possible to our customers. And yeah, we’ve got bilingual agents available (French, Spanish and English).  As we know that support is one of the core elements of user experience, customer support is taken seriously here by our team, and the proof of that is clear when looking at all the ways we make ourselves available.

How we manage our Support Team (chat, email, call and social media support)

We’re available 24 hours a day, 7 days a week – and that’s no exaggeration. We’re serious about giving our members the best user experience possible when using our site and services.

As we offer call, chat, DMCA and email support 24/7, 7 days a week, we can’t let any of our support team members work more than 8 hours a day, it’s too much. So we divided our shifts into for 3 different time slots starting from 7 a.m. to 3 pm (morning) 3 pm to 11 pm (afternoon) and 11 pm to 7 am (midnight).

 We do have specialized social media agents who answer questions on Facebook and Twitter. On our other social media profiles, these agents direct people to where they can best receive assistance. This team is available Monday through Friday, from 8 a.m. to 4 p.m. 

We always make sure that there is literally always someone at Geeker waiting to answer your questions, and fast. We strive to give the best support to our valued members – by providing various methods of contact, and speedy service – we don’t want you to have to wait to be helped.

Our normal turn around time to answer user questions is 15 mins. If you are experiencing a delay in receiving  a response to your question, please rest assured that our agents are working hard to answer another user’s queries and will get back to you as soon as he/she has satisfactorily assisted the other user. You can always file a complaint about our product, services and support using our review form https://www.geeker.com/write-review. We take customer complaints very seriously.

Handy Reference Guide of Frequently Asked Questions from Real Users:

It gets better, though. Just to make things even more convenient and accessible, our support team has put together a handy reference page of the most asked questions from real members that can be read any time on our site. We call it the Help Center, and it’s a fantastic resource to check out before contacting a real person (though we certainly wouldn’t have any problems with that!).

The Help Center consists of  5 main sections: Account Support, Using Geeker, Technical Support, Billing Support and Partners and Authors. Let’s talk a bit about each section in brief:

Account Support

The Account Support section can help you out with common issues, like resetting your password, checking your subscription status or plan, and changing your profile information or email address.

Using Geeker

If some titles aren’t showing up, or you simply want to know what Geeker is and what it is that we do, or what devices it’s compatible with, then Using Geeker will answer your questions. We’ve even built in a search box that can help you ask us your own questions and find answers more easily.

Technical Support

Technical support (obviously) has to do with streaming, how to play music, and how to use the book reader and game launcher. If you are technologically challenged, check this out first.

Billing Support

If you’re looking to resolve any problems with billing and/or credit cards, this is the place to look. If you need to know the refund policy, methods of payment, about a trial, or your transaction history – it’s all there. 

Partners and Authors

Want to know how to connect with our content acquisition team or file a DMCA? You are at the correct page.

Can’t find the answer to your question?

If you can’t find what you need on our FAQ section, or need to inquire directly about your account, feel free to contact us directly using any of the methods listed on this page . We really do want to hear from you – that’s why we’re here!

Members Verification Process

Your privacy is very important to our support team and that’s the reason we created a highly secure processing system.

Any time youcontact Geeker customer support and ask to investigate a specific account, we’ll need the first and last name that was used at registration, as well as the email that you used to subscribe to Geeker. The support team may ask other security questions in order verify your membership and provide you with proper support. In order to confirm that the account is the correct one, you can provide the agent with your reference number. It’s sent in an email when a membership is created, and can be used when communicating with the team to streamline the resolution of the issue.

This is our way of keeping things safe and confidential for our favorite people – our members.

How to Get In Touch

The Geeker customer support team can be contacted by phone: 1-877-215-4623 (toll free), or 1-646-213-1438. You can also send us a message through Live Chat or email on our website at any hour, on any day. And don’t forget social media! We’re live on our BlogFacebook, TwitterGoogle+, Instagram or Pinterest Monday through Friday, from 8 am to 4 pm.

Our support team at Geeker.com really does care about helping you resolve any issue or question that may come up, promptly and courteously. We care about our members and want to give the best user experience possible, thus keeping Geeker entertainment a hassle-free experience. 

About the author

Geeker Team

We are social ninjas plus we love entertainment... music, movies, games, books, you name it! That’s why we created our brand "Geeker". An unlimited subscription service with the best media for all niches to keep you geeking for hours, anywhere, anytime. Yeah you read it right, it's unlimited. Don't believe us? Browse our library without signing up.

Want to know more about us and what drives us? Check out our About Us page, visit our Help center to read FAQs about our services or feel free to contact us by email, phone, chat.

We’re sociable too! Follow us using Twitter, Facebook, Google Plus, Instagram and Pinterest. We entertain, inform and ensure that when you connect with us we reply promptly.

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